Coach / Team Leader | Telco Account

Coach / Team Leader | Telco Account

Sitel Philippines Corporation
Metro Manila / NCR
1 - 6 Years
33655 - 47117 PHP

Job Description

• Achieve, measure, report, and communicate metric goal attainment for assigned team
• Ensure accurate and timely communication of client and campaign issues to Manager Site Operations
• Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents
• Coach, mentor and develop agent team for skills expansion and promotional opportunities
• Perform other duties as assigned
BASIC POSITION QUALIFICATIONS
• Four-year college degree or directly related work experience
• Minimum of 12 to 18 months of call center experience preferably as a product specialist
• Demonstrated interpersonal, coaching, and supervisory skills
• Excellent verbal and written communication skills
• Good computer skills (hardware, operating systems, Internet)
WORK EXPERIENCE
• Minimum of 12 to 18 months of call center experience preferably as a product specialist
EDUCATION
• Four-year college degree or directly related work experience
KNOWLEDGE / SKILLS / ABILITIES
• Demonstrated interpersonal, coaching, and supervisory skills
• Excellent verbal and written communication skills
• Good computer skills (hardware, operating systems, Internet)
• Demonstrated ability to set priorities and multi-task

Job Details

Who We Are Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific.

The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www. sitel.com.
What We Do Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.

Sitel’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.

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