CMDB Specialist

CMDB Specialist

Microsourcing Philippines Inc
Metro Manila / NCR
3 - 8 Years
Not Specified

Job Description

Primary Duties/Responsibility :
1: CMDB Maintenance

• Maintain the data structure of the CMDB within the organization
• Build and maintain mapping of data across the various systems and document the flow of data from one system to another Create and maintain a reports database
• Ensure the CMDB data structures and toolset supports for continuous process improvement
• Apply and own structured processes which provide a consistent approach to the updating, modifying and auditing of the CMDB
• Processing and manipulating bulk data loads into all Client/Vendor related systems.
2: Strategic Delivery and Improvement

• Implement effective data governance, quality and continued delivery of service.
• Apply governance and communicate responsibilities of the Configuration Management process clearly to the user base including Project and Implementation streams
• Communicate configuration principles to groups and individuals
• Monitor and measure continual improvement of the Configuration Management process
• Apply the governance approach that ensure measures and compliance to Configuration Management policies
• Provide data analysis to be used in creating actionable intelligence by different internal groups Present and participate in training sessions


Qualifications:

• 5 years’ experience in a corporate IT environment
• A minimum of 2 years’ experience in Service Management practices, with a demonstrated understanding of the key concepts associate with managing a CMDB.
• Highly competent In MS Excel, running and creating dBase queries, and high-level programming
• Database application maintenance and support experience.
• Technology Configuration Management
• Experience in a large complex IT services environment.
• Experience in scheduling change and release implementations.
• ITIL certification: at least Foundation level (V4 preferred)
• ERP knowledge: SAP and Salesforce
• Analytics Software Knowledge: Spotfire (preferred), PowerBI, Tableau, etc.
• Knowledge of common database systems: Oracle, MS SQL, etc.
• Database Analysis & Management
• Project management skills
• Risk management skills
• Change management
• Excellent verbal and written communications skills
• Analytical Skills

MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.

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