Cloud Solutions Help Desk Analyst (AWS) | Cloud Support Engineer (AWS)

Cloud Solutions Help Desk Analyst (AWS) | Cloud Support Engineer (AWS)

XLR8 Ventures INC
Central Visayas
5-15 years
Not Specified

Job Description

Working at Arcanys will give you the opportunity to collaborate with highly skilled developers on various projects that will expose you to cutting-edge technologies. Working with different cultures and learning from our weekly training activities will accelerate your growth, while our inclusive culture will keep you motivated!
Your contribution is important to us. Arcanys practices a flat management structure that empowers employees to excel and is one of the compelling reasons they love working with us. Other perks include full medical insurance, free lunch daily, summer outings, movie nights, and more! Join us as:
Cloud Solutions Help Desk Analyst (AWS) | Cloud Support Engineer (AWS)

Duties/Tasks and Responsibilities:

  • Supports the IT service desk by routing/assigning ticket requests
  • Works and collaborates with a group of AWS SysOps Engineers
  • Will be part of a 24/7 environment but this role is meant to work on European business hours
Requirements:

  • Must have excellent communication skills
  • At least 5 years of technical support background
  • Understanding of cloud engineering (AWS services) highly preferred
  • Amenable to work in the afternoon shift, approx. 2 pm-11 pm Cebu time
The Perks:

We like to make sure the talent is well taken care of, and here are just some of the benefits you will enjoy:
  • Top compensation based on expertise – we are only looking for top talent and pay accordingly.
  • Standard 5 day work week from Monday to Friday.
  • Flexible working schedule. You can choose your working hours (within reason).
  • Developers and all technical team members are enrolled in our medical insurance on the first day of employment. Also, a maximum of 3 dependents can be enrolled upon hire!
  • DOTA player You can play this to your heart’s content, in our game room no less.
  • Free lunch daily. We serve healthy meals in our very own kitchen.
  • Weekly training classes about various software development and cultural topics.
  • Opportunity to develop personal software product ideas with company funding.
  • Big learning opportunities working with European managers and international clients.
  • Possibility to earn an additional 3,000 pesos more per month through our self-learning program.

Arcanys, a software development outsourcing company, is an awe-inspiring synergy of Swiss entrepreneurial expertise and remarkable Filipino technological acumen. With its headquarters in the thriving Asian metropolis Cebu City, it is officially headed by a team of successful serial entrepreneurs and mainly comprised of extraordinarily skilled Filipino professionals. Armed with an already diverse business portfolio, the company specializes in developing high-quality software applications and platforms for a globally diverse clientele—from startups to established businesses—with a strong focus on innovation. Since its inception, Arcanys has been continuously evolving from a conventional software development company into a multidisciplinary outsourcing provider. Thus, we are consistently looking for not only tech experts that develop high-quality software applications and platforms but also highly trained versatile professionals with a diverse list of competencies.

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