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Cloud Operations Engineer

Quess Corp Limited
2-4 years
Not Specified

Job Description

Role and Responsibilities:
• As part of incident management, the role aims to provide:
o First line response for datacenter and regional office technical incidents. These will include but are not limited to handling endpoint, performance, hardware, network and application issues.
o Coordination of critical incident handling together with subject matter experts.
o Knowledge base maintenance.
o Meeting business objectives and team targets as per defined SLO.
• On the request handling front, the role entails:
o Learning and executing playbooks as well as established operating procedures to complete service requests within SLO. These include but are not limited to systems, network, and shared services.
o Eliminate toil through automation and process optimization.
o Document and update playbooks
• The leadership team will also assign projects and other duties as the need arises.
Required Experience and Skills:
• Experience in network configuration and troubleshooting (VPN, DNS, LAN)
• Knowledge in Virtualization
• Project Management Experience
• Familiarity with Server environments, preferably CentOS Linux. Has experience with installation, configuration and management of server systems (Windows server or Linux).
• Experience in solutions integration, tools development, and programming, preferably Python.
• Good oral and written English communication skills.
• Possesses a strong sense of urgency and accountability.
• Fast learner and has the ability to adapt to a fast-paced/changing environment.
• A team player that can do cross-team collaboration and communication.

Quess, India’s leading business services provider was established in 2007. Headquartered in Bengaluru, the company serves over 1300+ customers across 8 countries. Its presence pans across 4 segments namely, Global Technology Solutions, People & Services, Integrated Facilities Management and Industrial.

Asset Management.
Quess is committed to providing a world-class customer experience while continuously working towards creating better lives. With revenues of about Rs. 34,424 million [For year ended 31st March 2016], Quess Corp is a step-down subsidiary of USD 42+ billion (as of 30th Sept 2015), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.

Offering services across 4 verticals
• Global Technology Solutions
• People Services & Logistics
• Integrated Facilities Management
• Industrial Asset Management
• 7 ISO certified lines of businesses
• Pan India Presence of 47 offices across 26 cities
• Operating in 8 countries: USA, Canada, Srilanka, UAE, India, Malaysia, Philippines and Singapore
• Powered by more than 1,27,000 employees servicing 1300+ clients
• 9 successful acquisitions in the last 8 years

Subsidiaries :
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• Dependo Logistics (
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• Avon Facility Management Services (
• Excelus Learning Solutions (
• Maxeed Managed Services (

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