Cloud Network Administrator

Cloud Network Administrator

TELUS International Philippines Inc
Metro Manila / NCR
3 - 5 Years
Not Specified

Job Description

Responsibilities:
• Resolving client's technical issues
• Help companies create their applications and programs
• Advising the best solutions to reach their objectives
• Development and improvement of platforms
• Trainings and meetings with client
Required Knowledge:
• Ability to read and understand code and able to write code samples to reproduce customer issues
• Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
• Familiar with web protocols (HTTP, TLS/SSL, TCP/IP etc.)
• TCP/IP protocol knowledge, troubleshooting of reachability, latency and throughput issues
• Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting languages (Python/PHP/R)
• A strong sense of business ownership and customer focus
• Must have advanced Oral and Written English language and communication skills
Preferred Qualifications:
• Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
• Experience with PaaS, and IaaS technologies
• Java or Objective C is a plus
• Familiarity with level 7 and level 3 load balancers
• Familiarity with common networking troubleshooting tools (traceroute, iperf, tcp route)
• Background in ISP

A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

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