Client Technologies Program Manager

Client Technologies Program Manager

Alorica Teleservices Inc
3-5 years
Not Specified

Job Description

The Client Technology Program Manager will be aligned with Client Solutions to create a strategic partnership from a technology perspective, assisting with the management of Key Client relationships. The individual should have intimate knowledge of the Alorica Technical Roadmap. The Client Technology Program Manager will be an active participant in Key Client meetings helping to ensure the technology and business strategies are aligned and delivering value to the client, as well as identify opportunities for optimization within the scope of the client needs.

MAJOR DUTIES / KEY RESPONSIBILITIES
Describe the duties and key responsibilities for which the Job is accountable. Key Responsibilities are those which are specific and unique to this position and when removed changes the nature of the job itself. This is not a task list. It is an outline summation of the top areas of responsibility. Be succinct and brief in your summary descriptionone or two sentences only.
  • Assisting with the management of Key Client relationships
  • Ensuring technology and business strategies are aligned
  • Driving business value through innovation, helping drive cost down and efficiency up
  • Partnering with internal technical, digital and business transformation teams to introduce/pilot new solutions
  • Identify opportunities for optimization between technology and business process performance
  • Serve as Client advocate ensuring quality and delivery of service during technology driven initiatives
  • Act as a SME for Key Clients and/or offer vertical specific knowledge during pricing and RFP excercises
  • Responsible to submit Root Cause Analysis documentation following service interruption as per Client requirements
QUALIFICATIONS:

EDUCATION:

  • High School Diploma or GED Required
  • Bachelor's Degree or equivalent work experience - Business Administration or related field - Preferred
Required experience:
Years: 3 - 5 years
Details: Equivalent work experience in a similar position may be substituted for educational requirements.
Minimum of 3 years of work experience in IT industry or department
Minimum of 3 years of work experience in BPO industry


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