CLIENT SERVICING OFFICER Cebu

CLIENT SERVICING OFFICER Cebu

Polytechnic University of the Philippines
Not Specified
Not Specified

Job Description



Description:

Duties and Responsibilities:
  • The Client Servicing Officer facilitates the end-to-end processing of all client reimbursements and hospital bills in VIZMIN.
  • Manages the client accounts and ensures that they are provided relevant information regarding their submitted claims (if processed, returned, rejected or partially processed)
  • Ensures that the client is guided through the whole process of filing, up to payment or non-payment of claims. In cases of disapproved claims, the CSO shall re-evaluate all rejected claims prior to appeal and resubmit case for appeal to Claims Review Committee if warranted.

Qualifications:
  • Graduate of NURSING or allied medical course
  • With HMO/insurance experience is an advantage
  • Prior experience in a customer service role in a call centre setting is required
  • Good communication skills both oral and written
  • Highly organized so as to be able to manage multiple group and member accounts efficiently
  • Strong organizational and decision-making skills

Requirements:

Skills:
Clerical, Creative, Teamwork, Self-Management, Critical Thinking, Adaptability/Flexibility, Fast Learner

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