Client Services Supervisor (Work Onsite)

Client Services Supervisor (Work Onsite)

Philippine Space Agency (PhilSA)
5-8 years
Not Specified

Job Description


Satellite Office is extremely client focused and committed to successful outcomes for everything we do. To achieve this we need the very best staff, people who love what they do and want the opportunity to excel.
We are committed to building a strong culture and focus on hiring candidates that have a strong work ethic, are personable and have strong communication skills.
Satellite Office is looking for an experienced and qualified Account Management Coordinator to assist achieving our high growth targets.
KEY RESPONSIBILITIES & DUTIESPersonal Assistance
  • Managing Email inbox with ease
  • Responding to emails as requested
  • Managing calendar with ease, including booking business and personal appointments/ reservations
  • Arrange meetings, staff meetings, confirm appointments, etc.
  • Assisting in other business and personal activities
  • Any other administrative task requested on a regular or ad-hoc basis

Business Support
  • Communicating with suppliers, business partners and clients with maturity and confidence
  • Compiling Job Reports, Producing Invoices and Compiling Employee Contracts
  • Customer Service related functions:
    • Liaising with customers on booking appointments and lodging jobs
    • Assist with planning for all Client Site Visits, including preparation of Site Visit Agendas, assistance with Client accommodation and local travel, arranging meetings with Reference Clients, arranging meetings / confirming appointments and coordinating with all required stakeholders to attend, etc.
  • Respond to the customer needs in a timely and professional manner e.g. If they have a query, request for a new service, complaints etc.
  • Schedule Training Sessions if necessary
  • Scan and File documents, where manageable
Assistance with Client IT Requirements
  • Coordinating the management of IT and equipment Purchase Orders with Suppliers
  • Raising tickets for clients where necessary
  • Follow-up on installation progress or resolution of tickets
  • Maintain an inventory of purchased equipment and status

Process Documentation
  • Develop processes where required
  • Manage document control
PERSONAL SKILLS & QUALITIES
  • Perfect and excellent written and spoken English
  • Excellent time management with a sense of urgency
  • Precise, accurate and attentive to details
  • Proactive, resourceful, self-motivated, takes initiative
  • Capable of handling tight deadlines, pressure and change
  • High energy, team orientated
SPECIAL REQUIREMENTS
  • Willing to work Australian hours (Sydney)
  • Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
  • Advanced knowledge of Google Doc, Sheets, Mail, Calendar
  • Experience with Australian businesses is beneficial

QUALIFICATIONS & EXPERIENCE
  • Bachelors Degree from a reputable College or University
  • At least three plus years work experience in operation and account management,
  • Must be willing to Work Onsite in Uptown, BGC

Job Details

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Make a Difference with Satellite Office We're better than your traditional BPO company. We don't have thousands of employees all working on one client program. Instead, you'll work in smaller groups and interact directly with the client, giving you greater visibility and better opportunity to impress them with your talents and skills. Our clients are small and medium sized businesses with specific resource needs. Technically, you'll work for us, but it will feel like you work directly for the client. What you do will be vital to their operations and your contributions highly valuable. Satellite Office is where the most talented Filipino professionals are empowering businesses worldwide to be successful.

Job Source : www.jobstreet.com.ph

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