Client Services Senior Manager

Acts as the main point of contact for both Client and Company. Works with entire team to coordinate all client service activities with a focus on delivering excellent client experience.

The Client Services Manager (CSM) acts as a bridge between our organization and clients. The CSM ensures that our clients receive exceptional service.

The Change Manager will oversee the change management process and perform business analysis on incoming change requests.

With at least 7-10 years (15+ years) of leadership experience in a BPO setting–working knowledge of BPO/Call Center and performance/operations metrics. Must be willing to report onsite in Dumaguete

A Project Manager will lead strategic projects impacting process, process and technology.

The incumbent will act as the main point of contact for both client and company.

Manages the delivery of contracted services to clients to ensure time, quality and cost of delivery

The Client Services Supervisor assists with the overall day-to-day operational and administrative tasks within the organisation.

· Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests.

Satellite Office is looking for an experienced and qualified Account Management Coordinator to assist achieving our high growth targets.

The Client Services Supervisor assists with the overall day-to-day operational and administrative tasks within the organization.

Our client offers the best home mortgage loan rates, refinancing rates, and home equity loans to help you get the home loan that's right for you.

We are looking for Operations Managers for various multinational shared services companies.

Develop objectives for the call center’s day-to-day activities, conduct effective resource planning to maximize the productivity of resources (people, technology etc.).

Analyzes current market and industry trends and partners with the Leadership Team for strategy alignment towards portfolio and revenue growth.

The Client Administration department focuses on managing the onboarding and maintenance of investor accounts. They provide transactional and reporting support to clients and various internal departments. The group acts as an intermediary between the

The OM will be responsible for the Intraday performance management across Contact Centre teams through various channels, including telephone, direct mail, email, webchat and social media.

• Work with Sales team in securing campaigns from potential clients • Initially manage a new campaign to ensure KPIs are fully understood and executed • Responsible for migrating a campaign to Service Delivery Managers

General Duties The Senior Creative Manager will be responsible for providing creative direction and strategy for the team that aligns with the SMAC brand and campaign initiatives. He/she will help mold and drive the creative vision of the brand acro

Job Summary Lead a support team distributed across different locations in a 24x7 operation. . Hire, retain and develop operations staff. . Be an active part of the support roster. . Manage the support roster to ensure Prezzee has sufficient coverage