Client Service Associate- Social Media Account (MNL)

Client Service Associate- Social Media Account (MNL)

Teledirect Telecommerce Phils Inc
2-5 years
Not Specified

Job Description

Are you a customer service Rockstar who wants to be part of our team for one of the biggest social media platforms in the world Are you passionate, driven, and can deliver outstanding customer service experience
We are looking for a Client Service Associate to join our growing family. Come home and start your #BeHappier journey with TDCX today!
Top Reasons to work with TDCX
• Attractive Remuneration
• Comprehensive Medical Care and Insurance Coverage
• Premium and Instagrammable Workspaces
• Engagement and Recognition Programs
• Strong Learning and Development plans for your growth and career acceleration
• Easy to locate area with direct access to public transport
• Positive culture for you to #BeHappier at work
• Enjoy flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 25 years of experience and more than 200 industry awards
What is your mission
As a Client Service Associate, you will be working with our Social Media Account to deliver #happier customer experience. You will provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
You are also required to perform these job functions:
  • To provide post-sales customer service support / troubleshooting support through email/phone/chat to the client's B2B customers
  • To support advertising customers and deliver consultative support
  • Perform data analysis to improve advertising customer experience and ensure higher return in investment
  • Gather client and partner feedback to enhance ad products and the customer experience

Who are we looking for
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.

Job Details

Employment Types:


We serve some of the world’s best brands from our centers of excellence Singapore, Malaysia, Thailand, Philippines, Hong Kong, Mainland China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients. Our company has won over 200 contact center industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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