Claims Data Analyst

Claims Data Analyst

Navitaire Philippines Inc
3-5 years
Not Specified

Job Description

In this role you’ll:
Be a dedicated support to key customers:
  • Building a preferred relationship with identified main customers
  • Addressing customers main claims related issues to ease their relationship with business partners, mainly airlines. When needed address issues directly of behalf of the customers
  • Adapting and providing regular reports and provide your expertise on significant claims
  • Internally follow up on Amadeus internal teams for investigation within agreed SLAs and closure of functional and technical gaps
  • Participate to extended account teams for selected customers and act as the claims representative
Work on Claims projects:
  • Coordinate with internal teams, report and communicate regularly on project activity
Support claims analyst in escalated issues:
  • Address main claims on various functional areas until their resolution
  • Interact with internal and external partners
Quality Analysis
  • Provide quality analysis on key claims to prevent future cases and increase satisfaction

About the Ideal Candidate:
  • Bachelor Degree preferred
  • Minimum 3 years in Customer Services area or 3 years airline/travel agency experience particularly on claims investigations
  • Excellent understanding of airlines/GDS/agency environment and ticketing as well as Airline Tariffs
  • Advance Excel skills are desired
  • Excellent English communication skills is a must.
  • Good analytical, problem solving, notions on project management
  • Knowledge on Amadeus products and solutions, Incident Management, Problem Management, Service Request Management

Amadeus is changing how the world travels
We're a team of 19,000 professionals and 145 nationalities, working together to transform travel. Our technology powers new ways to make travel simpler, more connected and accessible. Join us to help millions of people across the globe travel better.

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