City Operations Executive

City Operations Executive

Grabtaxi holdings pte ltd
2-3 years
Not Specified

Job Description

Get to know our Team:
The City Operations Executive Team is responsible for maintaining a high standard of operation excellence in the city they manage. The team needs to be able to create quick wins and create long term strategy to accelerate growth.
Get to know the Role:

  • Monitor and drive improvements in the city performance

  • Understand local city dynamics by area and time.

  • Responsible for working together with internal teams and external parties such as partners, local governance,and local businesses.

  • The role will be responsible for maintaining the service level for all driver and delivery partners in the city.

  • The role will be responsible for maintaining and growing the Grab brand.

  • The role will be in charge of growth for the city by achieving numbers

The day-to-day activities:

  • The role will need to plan, execute and monitor everyday operations of the city

  • The role will need to monitor operational standards in the city

  • The role will need to be able to extract insights from data, trends, survey and market intelligence.

  • The role are expected to manage cost effectiveness/efficiency and deliver within operational and financial targets

  • Build strong relationships with partner communities in the region by conducting regular engagement events

  • Create special projects that impact business growth and brand equity to reach the targets of the region. Special projects can range from new driver acquisition and engagement or consumer market analysis

  • Coordinate with different teams to plan and execute new events, incentives and promos

  • Track, monitor and highlight the performance of your city and key improvement areas

  • Stay on top of market opportunities and competitive analysis

  • Conduct finance and administrative activities whenever necessary

The must haves:

  • Excellent communication skills in English and Bahasa Malaysia. Other dialects and languages are a plus since the role is required to travel to different cities from time to time.

  • Must be able to be versatile in daily tasks.

  • Self-starter and ability to work well in a fast-paced and forever changing environment

  • Able to make key business decisions or provide solid recommendations based on data & analytical thinking

  • Minimum 2-3 years of primary experience in operations

  • Proficient in Microsoft Excel, Microsoft PowerPoint, Microsoft Word

  • Knowledge of other systems & tools to help implementation and tracking of performance will be beneficial

  • Good interpersonal skills that enables one to work with people at all levels, to motivate and empower whenever necessary

Job Details

Employment Types:


Grab Holdings Inc., commonly known as Grab, is a Southeast Asian technology company. It is incorporated in the Cayman Islands and headquartered in Singapore and Indonesia. It is the developer of the Grab Superapp, which provides users with transportation, food delivery and digital payments services via a mobile app.

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