CIB - Payment Lifecycle Spec. IV - Billing Operations

CIB - Payment Lifecycle Spec. IV - Billing Operations

JP Morgan Chase & Co.
2-5 years
Not Specified

Job Description


Job Description :
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future.
The TS Billing Operations Senior Team Member is expected to learn and be immersed with all the production sub-processes within TS Billing. These productions sub-processes include but are not limited to the following:
  • Revenue Feed Management
  • Billing Set-up and Maintenance
  • Ledger Adjustments, Write-offs, Cancellations and Refunds
  • Fee Liquidations
  • Billing Research and Queries
  • Project and Change Management

Responsibilities:
  • Learn the various systems/applications used, processes performed and reports being reviewed by the team Understand how it all works and impacts the client's bill and other teams outside Billing Operations
  • Participate in all required training and apply learning to improve job performance
  • Deliver timely and process with accuracy, care and precision and aim for 'zero defects' or no mistakes in work processed
  • Perform 100% monitoring of incoming communications and requests related to account setup maintenance, exceptions rates and exception pricing requests and other billing-related updates
  • Understand and consistently adhere to standard operating procedures and policies
  • Must be able to review own work and/or work of others to identify and correct errors and prevent impacts to customers bills
  • Respond to inquiries and/or escalations received Must escalate issues timely to management
  • Identify ways to maximize results and exceed targets Recommend and implement enhancements and process improvements
  • Other tasks and duties that may be assigned

Qualifications:
  • 2+ years of working experience
  • Bachelor's degree required, preferably business or finance-related
  • Knowledge of Wholesale Payments and TS Billing is an advantage
  • Process and results oriented, adheres to deadlines, organized and prioritizes work effectively
  • Advanced attention to detail with proven ability to work with a high degree of accuracy
  • Organizational and analytical, critical thinking, strategic and problem-solving skills and ability to understand upstream and downstream implications
  • Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results Self-motivated and able to operate independently
  • Works collaboratively, shares information and effectively communicates with team members, other groups, departmental management and/or partners in Sales, Service and Product, including regional contacts
  • Requires strong computer skills, including ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint
  • Must be fluent in verbal, written and conversational English

Job Details

Employment Types:

Function:

IT

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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