CIB – Commercial Card | PC Correspondence Account Specialist III (440) - Manila

CIB – Commercial Card | PC Correspondence Account Specialist III (440) - Manila

JP Morgan Chase & Co.
Not Specified
Not Specified

Job Description


Job Description :
CIB - Commercial Card | PC Correspondence Account Specialist III (440) - Manila
Organization Description
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Employer Description
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
Job Description
A successful Program Coordinator Correspondence Account Specialist III is a self-motivated individual who is a critical thinker, a time manager, and someone who knows how to leverage relationships to achieve goals while working with ambiguity inside the structures of a strong control environment. They balance their focus on business results with offering options and finding solutions to help our clients.
Responsibilities -
Daily activities will include, but are not limited, research and resolution of client inquiries primarily by e-mail and also by phone, preparing and collecting account documentation, and client education regarding products they utilize for their expense reporting needs. Individuals will also serve as an account manager in this role assisting clients with reports, new products, and suggesting best practices based on client needs. In this position, the Program Coordinator will work in a team environment and act as a liaison between Client, Relationship Manager, TMO, Banker, Implementations and cross departmental personnel. Executing a vision of superior client service is what we strive to achieve each day.
Qualifications -
  • Applicants will undergo an email assessment c/o recruitment to assess business email writing skill proficiency
  • At least OOO YE Performance in 2020
  • No active correction action / performance coaching
  • Excellent communication skills both written and verbal
  • Proficient PC skills including Word, Excel and PowerPoint
  • Highly organized with ability to manage competing priorities
  • Demonstrated, consistent professional presence with the ability to work with different levels of management within the organization
  • Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
  • Demonstrate resiliency, and extreme adaptability in a fast-paced environment
  • Document client account activities thoroughly and concisely
  • Demonstrate personal excellence including punctuality, integrity, and accountability
  • Approach problems logically and with good judgment quickly and effectively to ensure the appropriate client outcome
  • Prioritize daily workload to maximize productivity utilizing time management and organizational skills
  • Required to abide by all applicable regulatory and department practices, policies and procedures
  • Ability to work independently and in a team environment
  • Identify and control risk to prevent fraudulent account behavior and potential fraud exposure
  • Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner
  • Desire to exceed client expectations
  • Preferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry
  • College degree preferred, or equivalent work experience

Work Schedule:
Monday - Saturday 7:00 am - 7:00 pm CT
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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