CIB Client Billing Operations Senior Associate

CIB Client Billing Operations Senior Associate

JP Morgan Chase & Co.
Not Specified
Not Specified

Job Description

Job Description :
As Invoice Production Senior Associate, you will be accountable for the following:
  • Be able to provide leadership to the team in managing their daily operational deliverables and act as point of escalation where necessary.
  • Be able to perform and process invoice production BAU ensuring clients invoices are produced and delivered within defined SLA and according to SOP and approval matrix. This involves high complex client portfolio.
  • Manage the day to day operations of the team to ensure appropriate coverage, workload balance, client and partner support
  • Drive initiatives through comprehensive procedures, metrics and reporting, continually looking for ways to maximize results and exceed targets
  • Engage Billing Operations peers, managers and upstream and downstream partners, as appropriate, to ensure proper follow through and resolution of issues to minimize exposure/ risk to the department
  • Facilitate process improvements and error resolution based on root cause analysis
  • Interact with multiple levels of management across the organization.
  • Understand and be able to articulate daily/monthly/weekly system and process performance.
  • Implement and maintain system and processing controls to ensure accuracy and quality, and to minimize client-impacting errors.
  • Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.
  • Monitor, manage, report and control risks. Partner effectively with OCM and Controls to ensure adequate risk mitigation strategies are in place and followed. Manage and develop tools and processes to ensure efficiency in completing work

  • 5+years of operations management experience.
  • Works collaboratively, shares information and effectively communicates with team members, senior management and clients.
  • Able to prioritize and respond to changing work patterns.
  • Demonstrate analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail.
  • Embraces corporate change and possesses a flexible approach to work.
  • Experience in Billing Operations would be considered a plus.
  • Ability to understand end-to-end process and associated details.
  • Must be fluent in English language: Verbal, written, and conversational

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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