Channel Operations Support Executive

Channel Operations Support Executive

Nestle AG
3-6 years
Not Specified

Job Description

Position Snapshot
Location: Greater Manila Area
Company: Nestle Philippines, Inc.
Bachelor's Degree
3+ years of experience
Position Summary
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
We are looking for a Channel Operations Support Executive to be accountable for ensuring strong Operations alignment with Drive and Develop Customers that will drive achievement of service level agreement (OSA, execution, market hygiene and coverage) agreed with National Sales Managers.
A day in the life of...
  • Point person for aligning of results per Service Level Agreement per NSM and other relevant KPIs approved by Merchandising and Retail Operations Head.
  • Drives resolution and achievement of activities and plans to achieve service level agreement with National Customer Group.
  • Works with Sales Operations regional teams to ensure resources are utilized within set budget of the account / channel.
  • Drives the creation of DIAL standards per accounts and implementation of set standards per tier.
  • Develops and implements solutions to gaps on availability, activity execution, and bad goods in collaboration with Retail Operations Manager, Customer Managers, Supply Chain and Merchandising.
  • Develops productive business relationships with Customer head office and region personnel

What will make you successful
  • At least 3 years in Customer Management/Operations and over this period has successfully delivered on KPIs.
  • Has had experience in Customer Engagement
  • Able to work cross-functionally with both internal & external teams
  • Understands all sales functions i.e. CCSD, Customer, Field

Job Details

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