CBNA - O&T - CitiPhone Officer - C09

CBNA - O&T - CitiPhone Officer - C09

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Job Description

Job Description :
CitiPhone Officer (C09)
  • To provide 'world-class' service excellence to the Client by offering a positive and consistent telephone banking experience
  • Attend to inbound and outbound telephone calls/contacts in accordance with standard operating procedure
  • Provide information on services offered by Citibank to enhance Client relationships
  • Identify and maximize sales opportunities, where applicable, to all Clients

  • College Graduate - Fresh graduates are welcome
  • Previous Call Center experience, Sales experience, or any working in a service oriented industry such as Hotel and Restaurant, Airline, Banks is an advantage
  • Possess a welcoming and positive tone when interacting with Clients on the phone
  • Adopt an empathetic approach to customers experiencing difficulties in order
  • Maintain an acceptable level of Client Service, while demonstrating patience when dealing with difficult customers
  • Display clear and concise verbal and written communication skills
  • High level of listening & comprehension skills
  • Problem solving skills
  • Adaptable and able to multitask
  • Develop questioning techniques to enable the collection of all relevant information from the customer
  • Assertive and able to manage in situations where there may be limited information
  • Willing to work in a shifting schedule, weekends and holidays included

Job Family Group: Customer Service
Job Family:Service
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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