CB - Loan Servicing Manager - Vice President

CB - Loan Servicing Manager - Vice President

JP Morgan Chase & Co.
Not Specified
Not Specified

Job Description

Job Description :
As an Operations Manager, your responsibilities would include:
  • Site Lead for the 3 teams supporting Wealth Management, Business Banking and Commercial Banking
  • Handles oversight and administrative functions for loan servicing functions, including research and maintenance, payments, advances and terminations.
  • Involved in setting direction, policies, and guidelines for the team.
  • Establishes and implements risk control processes and operational business models.
  • Ensures loan documentation, loan files, audits, and operational risks are managed and conducted consistent with various LOB and bank policies as well as government regulations.
  • Responsible for team member development, talent management and succession planning.
  • Provides mentoring, training and assistance to new and existing team members.
  • Assists in the creation and implementation of departmental procedures.
  • Conducts team meetings and 1 on 1 meetings with staff members.
  • Prepares and facilitates performance review discussions.
  • Monitors sick/personal/vacation days of team members.
  • Sets team performance standards using key metrics and monitors the team's overall performance against goals set.
  • Handles performance issues within the team.
  • Recruits, interviews and recommends new hires.

  • A minimum of five years financial services or loan operations experience is required.
  • A four-year college degree is preferred, or previous equivalent work experience
  • Previous management/leadership experience in an operations setting
  • Excellent oral and written communication skills
  • Must have strong organization skills with the ability to prioritize and manage a variety of tasks
  • Must have strong customer service aptitude with the ability to resolve problems and escalatedissues
  • Excellent interpersonal skills, including the ability to influence and lead a diverse group of people
  • Experience in training and motivating other individuals
  • Commercial loan operationsexperience preferred with knowledge ofindustryand regulatory requirements
  • Proficient in resource management, organizational and/or operational change management, andconflict resolution
  • Experience with loans systems such as Loan IQ, VLS or ACBS is preferred
  • Experience managing multiple teams preferred
  • Ability to work overtime as needed to support the team and ensure critical work is performed.

Job Details

Employment Types:



JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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