Job Description
. Provide language translation support services across technology programs and projects . Provide first line of support and resolves simple to complex technical and non-technical issues reported by users or systems . Perform quality audit and translations . Perform service desk management function including incident identification and tracking, classification, diagnosis, incident closure, monitoring, and request fulfillment . Facilitate critical incident management
Qualifications
. Bachelor's degree in Information Technology, Computer Science or other relevant fields. Undergraduates with language proficiency are welcome to apply . Fluent in Cantonese language . Strong and effective written and oral English communication skills . With experience in customer service, analytical testing, quality assurance testing, or other relevant experience . With experience in analysis, troubleshooting, problem solving and project management . Willing to work on holidays, weekends, shifting schedules and extended working hours