Call Center Representative- Work at Home

Call Center Representative- Work at Home

iQor (Philippines), Inc.
Not Specified
Not Specified

Job Description

Req ID:25880
Additional Work Locations:
We're excited you've considered to Be More with iQor. We'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.Youwill be responsible for processing a high volume of orders through computer software. This position will communicate with the sales team if the information is missing to successfully process orders.A successful candidate is proficient in computers, detail-oriented, offers data entry experience, a high energy level, and a positive demeanor.
This class will onboard on November 21st (Time TBD). The first-day training is on November 28th. Training hours are Sunday to Thrsday, 9 am to 6 pm. After training candidates must have open availability. We have second and third shifts available (1 pm to 10 pm/3 pm to 12 am), all candidates will be required to work a weekend day. Both training and production hours are completely virtual. However,it is mandatory for candidates to come onsite for Onboarding. This is a Bring Your Own Device position, candidates must have their own equipment to work. The pay rate may vary according to the candidate's previous experience. Candidates will be able to make from $12.50 to $14.00 per hour, this will be determined after your final interview. You also have the opportunity to earn monthly bonuses and quarterly raises based on performance.iQor Is offering a Sign-on bonus! During thefirst 180 days of employment with iQoryou will get$2000!$500 for the first 90days, second $500 for 120 days, third $500 for 150 days, and final 500 for 180!
  • Process a high volume of orders
  • Ensure all orders are processed to meet deadlines
  • Manual data entry is required
  • Respond to inbound calls, emails, and chat regarding products, orders and/or order status
  • Resolve complex order escalations
  • Follow procedures and policies as written while achieving order processing service level.

  • Must be able to demonstrate ability to be empathetic and compassionate.
  • Must have ability to work independently and in a team environment.
  • Experience in a production environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives.
  • You have the flexibility to work any shift, including nights and especially weekends.

Education Requirement
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements
  • Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.
  • Have visual acuity to perform activities such as preparing and analyzing data and/or viewing a computer terminal.
  • Speak and sit for extended periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

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