Business Systems Analyst

Business Systems Analyst

Sykes Asia Incorporation
Metro Manila / NCR
2 - 4 Years
53848 - 94233 PHP

Job Description

Responsibilities:
Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
Improves systems by studying current practices; designing modifications.
Recommends controls by identifying problems; writing improved procedures.Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Maintains system protocols by writing and updating procedures.
Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
Maintains user confidence and protects operations by keeping information confidential.
Prepares technical reports by collecting, analyzing, and summarizing information.
Contributes to team effort by accomplishing related results as needed

Job Details

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.

SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.

About Recruiter

18

Active jobs

Functions : IT

Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: Software Developer and IT Infra

level Hiring For: Junior Level, Mid Level, High Level, Top Management

Similar Jobs

Career Advice to Find Better