Business Support Officer | Day Shift & Weekends off | BGC

Business Support Officer | Day Shift & Weekends off | BGC

Acquire BPO
Metro Manila / NCR
1 - 6 Years
Not Specified

Job Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Business Support Officer, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
The Business Support Officers handle receipting (cash, cheque and EFTPOS), payments (operational and administrative expenses), debt chasing (from travel agencies), invoicing (recovery from other offices), journal posting and reconciliations (cash and accounts receivable).
Your day could see you:
Service
• Providing customer support services to business via phone, admin and email channels, based on business needs.
• Perform credit control function to manage overdue accounts from travel agencies.
• Prepare monthly statement for travel agencies.
• Reconcile payment received from clients, various travel agents, business partners, and external suppliers.
• Investigate and resolve client’s disputes due to unauthorized transaction, fraudulent and unrecognized purchases.
• Reconcile credit card statements to recognise claims expense and ensure each billed transaction has a complete supporting document for audit purposes.
• Back up for Claims Team in processing claims payment and other payment inquiry.
• Support Bank Reconciliation Team to resolve transactions that needs further analysis and researching.
• Function as Accounts Payable or Expense Management within the scope of Travel insurance business.
• Function as Accounts Receivable to bill and collect payments processed on behalf of all company’s other offices.
• Provide solutions to Travel Agents and consultants on premium computation, commissions, and all other travel insurance policy related queries.
• Respond to all accounts related concerns from clients, business partners, third party suppliers and travel agents via inbound and outbound calls or through emails.
• Oversee and facilitate interface of premium sales from company’s public website to internal company policy management system (AS400). Ensures all reports associated with the sales are complete and accurate noting any inconsistencies reportable to management and IT.
• Support one on one training for process hand overs and for the new hires.
• Responsible in editing Desktop Procedure for updates and process improvements.
• Perform peer to peer audit within scope of work.
• Prepare and Interpret monthly management reports for onshore managers capturing the outstanding debts within the travel business unit.
Quality
• Represent the business Travel brand by providing excellence in customer service in a professional manner, including the correct use of tone, professional language and communication techniques.
• Accurately maintain and update customer records.
• Maintain current knowledge of products and services.
• Apply the quality standards for email and phone channel as set out in the LEAP methodology and compliance checking standards.
• Strive to efficiently and effectively achieve first call resolution.
Working effectively
• Adhere to rostered schedule using appropriate phone statuses.
• Undertake project work as required and directed.
• Recognise opportunities for continuous improvement within the business.
• Know my Key Performance Indicators and continually strive to achieve them.
• Actively participate in focus sessions, 1x1, coaching sessions and team meetings
• Share best practices and lead by example to your peers and business stakeholders
• Demonstrate high level of organizational skills and attention to detail
• Proactive, self-motivated, demonstrate initiative and ability to work autonomously
• Open to receive constructive feedback
• Proactive in driving personal development plan
WHS responsibility
• Meet personal safety obligations identified for each and every business Travel employee
Compliance
• Meet obligations required for the compliance category of this position.
A BIT ABOUT YOU
• Demonstrated experience in a customer service environment and/or insurance service industry.
• Preferably with Finance and accounting background/experience
• Motivated to achieve Key Performance Indicator’s (KPI’s) and uphold Groups Vision and Values
• Dedication to excellence in customer service in a high pressure environment.
• Willingness to learn and maintain new skills.
• Administration and organization skills.
• Attention to details and ability to follow detailed process instructions.
• Problem solving and analytical skills.
• Ability to use IT and Microsoft applications, especially Excel spreadsheets.
• Accounting skills is preferred.
• Flexible and positive work approach and attitude.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: NIBBS(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex: I'm available at 9am) send to 09065605043

About Acquire BPO

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.

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