Business Operations Analyst

Business Operations Analyst

JP Morgan Chase & Co.
Not Specified
Not Specified

Job Description


Job Description :
This position is part of the Access Management Group (AMG) Center of Excellence (CoE) which provides role based access administration for CCB, Merchant Services, and Commercial Card. As a Business Ops Analyst you will be responsible for delivering quality customer service to internal customers as the primary contact for processing user access requests, leveraging multiple tools and systems for execution. You will serve as a liaison to resolve access issues and will be responsible for complying with access control policies and standards.
Role Requirements
As a Business Analyst you will be responsible for delivering quality customer service to internal customers as the primary contact for processing user access requests, leveraging multiple tools and systems for execution. You will serve as a liaison to the business and will be responsible for complying with access control policies and standards.
Technical Skills:
  • Minimum of 2years Access Management experience.
  • Strong skills in MS Excel and PowerPoint
  • Previous experience with access administration or risk/controls preferred

Knowledge Base/Education:
  • Bachelor's degree or equivalent experience
  • Strong understanding of business function access needs/controls, strategy and technology across the firm
  • In depth knowledge and understanding of access controls

General Skills/Attributes: 路 Excellent written and verbal communication skills 路 Ability to team and partner collaboratively with business partners
  • Demonstrated problem solving skills with a customer service focus
  • Experience leading small to medium-scale initiatives and projects
路 Ability to multitask and deliver in a fast paced environment 路 Demonstrated ability to influence people at a variety of levels internally and externally
  • Ability to work with all ranges of employees, including executives to provide access information in easy to understand business terms
  • Provides proficient production support including accurate problem identification, escalation handling, ticket documentation, and customer interaction
  • Takes ownership of client issues ensuring appropriate parties are engaged for timely resolution
  • Uses organizational, time management, and office automation skills to facilitate efficient job functionality

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Similar Jobs

Career Advice to Find Better