Business Intelligence Lead

Business Intelligence Lead

Sykes Asia Incorporation
Metro Manila / NCR
3-5 years
Not Specified

Job Description

Identifies, researches, and resolves complex technical problems. Ensures that the use of business intelligence applications enhances business decision making capabilities. Must be client facing, self-directed and comfortable supporting the data needs of multiple teams, systems and products.
  • Graduate degree in Computer Science, Statistics, Informatics, Information System or another quantitative field.
  • With more than 1 year experience in a Lead role, equivalent work experience is preferred
  • With project management experience
  • With Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
  • With Experience performing root cause analysis on internal and external data and processes to answer specific
  • Problem Solving Techniques
  • Data collection and Management
  • Data Warehouse concepts
    Experience with web development, object function scripting languages: Java, C++, Scala, VB.Net, C#.Net, HTML, CSS, BootStrap, JQuery, AJAX, ASP.Net, SSMS and SSDT is an advantage

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.

SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.

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