We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Business Development Officer, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Shore Solutions employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions.
A SNAPSHOT OF YOUR ROLE
You’re the genie that fulfils our customer’s needs. As a Business Development Lead, you’ll represent the account and interact with customers through outbound calls to generate leads for the client. You use empathy, patience and passion, coupled with product knowledge to effectively provide quality leads.
Your day could see you:
• Prospecting existing Database and cold calling new data
• Maintain 100-140 calls/day out to prospects, and generate 1 appointment per hour
• Adhere to lead generation guidelines as communicated
• Upholding the highest levels of integrity and customer service
• Identifying and assessing customers’ needs to achieve satisfaction.
• Providing accurate, valid and complete information by using the right methods/tools.
• Coordinating well with other departments.
• Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.
• Promoting and demonstrating Company values internally and externally.
A BIT ABOUT YOU
• 1-2+ years of inside sales or lead generation experience
• Willing to be honed to lead a team
• Ability to operate from a positive mind set
• Ability to multi-task, prioritize and manage time effectively
• Self-Organized, with an attention to detail
• With excellent English communication, listening and organizational skills.
• Customer orientation and ability to adapt/respond to different types of personalities
• Ability to sit for extended periods of time
• Ability to think clearly especially in adverse situations
• Ability to work in a team environment
• Ability to operate desktop computer and desktop applications
• Ability to coordinate and communicate effectively
• Able to solve problems and work under minimal supervision.
• Adept in learning new workflows and tasks.
• Day shift schedule following Australian Time zone.
WHAT SUCCESS LOOKS LIKE
• High quality leads.
• Above average conversion rate.
• Achievement of KPIs.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Ambition: Voice and measure your goals.
• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Judgement: Make wise judgement calls, putting the team and business at heart.
• Leadership: Continuous improvement starts with independent action.
• Leverage: Do more with less, master the art of leverage.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today and #AcquireHappiness.
Functions : Telecom/ISP
Industries : ITES/BPO, Recruitment/Staffing/RPO
Skills/Roles I hire for: CSR and TSR
level Hiring For: Junior Level, Mid Level
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