Business Analyst

Job Description

Job Description :
Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech. Business Analyst For 30 years, TTEC and its subsidiaries have helped the world's most successful company's design, build, implement and manage superior customer experiences across the customer lifecycle to drive shareholder value. As the go-to partner for the Global 1000, the TTEC group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 42,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. As the customer experience industry evolves we are a company that consistently transforms itself to help our clients navigate the new customer-centric reality head on. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, technology innovation, enterprise innovation, learning innovation and strategic management consulting. For additional information, please visit http :// Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services. TTEC is seeking a Business Analyst to join our IT Intake & Technical Solutions Analysis Team. The IT Intake & Technical Solutions Analysis team serves a pivotal role between key stakeholders, TTEC Sales Engineering (SE) and Information Technology functional engineering groups. The Business Analyst (BA) will work with minimal supervision to capture, validate, and document technical business requirements. BAs will ensure proper approvals and stakeholder review of documentation is conducted before official handoff to the Technology Project Management Office & other teams for implementation and execution. What you'll be doing: The Business Analyst will be a liaison among stakeholders to elicit, analyze, document, communicate, and validate requirements for new and existing technology implementations. The Analyst will understand business problems and extract technical business requirements from client interactions with key stakeholders. The Business Analyst should have an interest in enterprise network architecture, telecommunications, cloud computing, and overall contact center technology. You will be responsible for:
  • Validating and/or processing documentation regarding enterprise network architecture, telecommunications, and overall technology solutions
  • Facilitation and meeting management with global stakeholders and delivery team members
  • Strong time management and ability to meet time constraints
  • Clearly describing technical requirements for new technologies
  • Behavioral Characteristics (Ethics, Integrity)
  • Making sure important project details aren't overlooked
  • Formulating and defining project scope, objectives and requirements utilizing proven business analysis tools and techniques.
  • Validating delivered solutions are meeting the needs of the business and expected measurements of success.
Desired Skills and Experience:
  • Experience in a technical analysis or business requirement documenting required
  • 3+ years experience performing business analysis, technical analysis preferred
  • 2-5 years of call center experience
  • Related college degree and/or equivalent work experience
  • Strong attention to detail and a solid analytic skill base. Strong knowledge of Microsoft Office applications including Project, Word, Excel, Visio and PowerPoint.
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