Business Analyst - InSight

Business Analyst - InSight

TELUS International Philippines Inc
Metro Manila / NCR
3-6 years
Not Specified

Job Description

The position will entail the following duties:

  • Working with stakeholders to identify issues within InSight and brainstorm to improve existing processes with additional content
  • Work as a team going through new feedback from end-users on a daily basis to identify trends and emerging issues
  • Organize, prioritize, and action feedback items as part of biweekly fix and enhancement scope
  • Assisting with special projects within the InSight scope and roadmap
  • Attending regular team meetings within the team and with stakeholders of the tool
  • Assisting in testing new release content, both fixes, and enhancements in pre-production environments

Skillsets and Assets

  • Experience in process mapping and process definition in Visio an asset
  • Skills in coding xTend and Java are an asset
  • Proficient in Microsoft Excel, Office, and PowerPoint
  • Strong attention to detail and ability to prioritize without much supervision
  • A team player in a fun but challenging environment

A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

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