Business Analyst

Business Analyst

CGI Philippines Incorporated
Not Specified
Not Specified

Job Description

Position Description:

Business Analysts (BA's) work with domain leads, cross-functional teams, & PMs to plan & develop scope, deliverables, required resources, work plan, budget, & timing for new initiatives for a large-scale Customer Service and Billing Transformation. The scope of the transformation will include a new product launch for the client.

BA's will be implementing and maintaining program initiatives to adhere to organizational objectives. This will range from initiating, planning, identifying, managing, and resolving additional topics, issues, and defects. Resources will support multiple projects and issues across different platforms, and collaborate with a cross-functional team.

Your future duties and responsibilities:

. Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
. Monitor program and project teams for successful initiative completion
. Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
. Enter Epics, Acceptance Criteria, & Features into JIRA
. Own work and action items to directly drive program decisions
. Host ad-hoc and recurring meetings to work through strategy, projects, issues, and defects
. Participate in Epic & Feature grooming for relevant Epics led by other business domains
. Validate groomed Epics and Features
. Serve as point of contact for technology on Sales and Retention specific questions
. Inventory existing and reusable work (e.g., prior building blocks/PIs for foundational enabler work), decisions, and gaps (across product, policy, design, development, research etc.)
. Identify key Business SMEs by domain
. Understand stakeholder and approval matrix to bring the right people together to drive decision making
. Determine operational needs by understanding business functions and support technology landscape
. Drive the on-time delivery of complete scope while actively managing change requests and setting expectations
. Provide the highest quality services possible to all external and internal clients
. Responsible for client satisfaction

Required qualifications to be successful in this role:

. Telecommunications & Consumer Entertainment Products knowledge
. Advanced written and verbal communication and presentation skills
. Excellent leadership and team development skills (including coaching and mentoring)
. Timely, decisive, and effective problem-solving skills
. Solid project management skills related to project planning and control scope management issue and risk management and quality management
. Experience managing Telecom projects and Telecom Project Management tools, including, but not limited to JIRA

This role can be based anywhere in the United States however the preferred location is Dallas, Texas.

Est. Salary Range (Colorado Only): $84,000-$115,000.

.Disclaimer: In accordance with Colorado's Equal Pay for Equal Work Act, effective January 1, 2021, a good faith hourly or base salary range must be posted for all positions where the work may be performed in the state of Colorado. Therefore, this good faith salary range will only apply where this described position will be performed in the state, and should not be considered the compensation range in other locations or for other positions.

At CGI we call our professionals members to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
. Competitive base salaries
. Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
. 401(k) Plan and Profit Participation for eligible members


  • Jira
  • Telecommunications

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Similar Jobs

People Also Considered

Career Advice to Find Better

Simple body text this will replace with orginal content