BPO Operations Manager

BPO Operations Manager

Asticom Technology Inc
4-5 years
Not Specified

Job Description



Scope of Work:
  • Set clear team goals/KPIs and monitor agent/team performance
  • Provide coaching, mentoring, and employee development
  • Oversee day-to-day operations
  • Provide needed client and company reports and presentations
  • Execute disciplinary actions to the agent company violations with the guidance of the HR department
  • Work with different support teams and POCs for needed operational requirements

Qualifications
  • Bachelor's Degree Holder, any field
  • With at least 4-5 years experience in BPO Operations
  • Amenable to work in Munoz, Quezon City

Job Details

Employment Types:

Industry:

Other

About the Company ASTICOM TECHNOLOGY INC. is an HR shared service company established in March 2015. A part of the Ayala Group, its current services include Staffing Services, Payroll Administration, and Managed Services.

Job Source : careers.asticom.com.ph

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