Billing Analyst │BGC, Taguig City

Billing Analyst │BGC, Taguig City

Eastvantage Business Solutions Inc.
Not Specified
Not Specified

Job Description



About the role:

The Billing Analyst is responsible for managing and responding to customer billing inquiries and
the complaint, reporting of the billing board across multiple business units.
The role is responsible for resolving customer inquiry, preparing/running, and closing billing cycles for
different business units, preparing and presenting reports to finance and management, generating and
submitting quality assurance reports.
Responsibilities:
. Monitor the billing board, respond to a customer billing inquiry, and escalate to the billing team.
. Log all customer interaction into the ITSM.
. Use ITSM, phone, billing, and provisioning application to access data and answer customer billing
inquiries within service level targets.
. Respond to requests for service and product information, billing inquiries via phone and
electronically
. Advise callers on the current status or follow-up actions as appropriate.
. Liaising with other internal areas to provide answers for customers.
. Responsible for clearing the billing platform error bucket including usage and charge error
buckets across all business units.
. Familiarity with the Selcomm billing platform is desirable.
. You will be expected to start the billing cycle on time, QA billing cycle and issue customer
invoices, and close the billing cycle on time.
. You will be expected to work in conjunction with the provisioning team and the sales channel to
achieve the desired business and client objectives.
. Through reporting ensure that all aspects of the client orders are billed and that charges are
reconciled back to a cost, be it network or internal.
. Facilitate an open and proactive approach to supporting sales teams, service delivery and project
managers.
. Professional conduct and behavior in all dealings with customers, suppliers, colleagues and
company personnel
PHB

Position requirements:

. Strong analytical and problem-solving skills, the ability to determine how to resolve an issue
based on a complex set of variables
. Experience in CSR and billing operation.
. Self-motivated, with high learning aptitude, resourceful, and demonstrates initiative
. Excellent organizational, time management, and multitasking skills.
. Attention to detail, accuracy, and strong data entry skills essential
. Ability to work autonomously and in a continually evolving team environment
. A genuine desire to own a problem, completely through to its resolution
. Demonstrate a positive attitude and instill integrity in the team through words and actions whilst
maintaining leading by example.

Job Details

About Eastvantage At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000happy employees over the years. We invite you to navigate our site to get to know who we are , to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.

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