Bilingual CSR for US Healthcare Account (Mandarin)

Bilingual CSR for US Healthcare Account (Mandarin)

Microsourcing Philippines Inc
Metro Manila / NCR
1-4 years
Not Specified

Job Description

JOB DETAILS:
  • Interact with health plan members (Member Engagement) through outbound and inbound telephone contact to review and assess health plan member’s eligibility for Dual Enrollment Advocate (DEA).
  • Conduct a real-time review of correspondences and/or inquiries from the health plan members to determine eligibility of the health plan member to qualify in State provided programs: Dual Enrollment Advocate (i.e. Medicare Savings Program), low income subsidy (LIS) and community advocate (CA).
  • Conducts telephonic outreach to remind, assist, and keep the members enrolled by both phone outreach and mailings. This outreach is performed before and around the member’s recertification date.
  • Conducts telephonic outreach activities for members who need to recertify and are eligible for the Medicare Savings Programs (MSP). May also need to contact the state to properly complete the recertification process.
  • Completes MSP renewal applications if needed for members. Ensure that applications are filled out and every question is answered correctly before the member submits it to the state.
  • Must conduct proper and effective follow up to ensure state renewal applications are sent to the state in a timely manner and documents are received to conduct further assistance.
  • Place high value on qualities integrity, empathy, quality and trust. As a Change Healthcare Advocate, you will have every opportunity to improve the lives of others. When you join our team, you stand on the foundation of a successful organization that enriches individual lives. You become the voice of our organization to millions of individuals. Individuals who are looking for services and solutions to improve their quality of life.

REQUIRED EDUCATION AND EXPERIENCE:
  • Bachelor’s Degree, preferred; or at least 2 year college degree or level, required
  • At least 3 years of work experience in call center setting, preferred
  • Healthcare experience preferred but not required
  • Proficient in MS Office Applications
  • Can speak Mandarin

What's in it for you

  • Competitive salary package
  • Full-time employment
  • Job stability
  • Work-life balance
  • Exciting benefits such as Retirement plan with investment
  • HMO, Life insurance
  • WFH until further notice

MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.

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