Bahasa-Indonesian Service Desk Voice Support_ACN Tech(NATP)_CL11

Bahasa-Indonesian Service Desk Voice Support_ACN Tech(NATP)_CL11

eTeam Workforce Pte Ltd
1-4 years
Not Specified

Job Description



Job Description

11 Gateway 2 Project Role :
Application Support Engineer

Project Role Description :
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have Skills :
Service Desk Voice Support, Bahasa

Good to Have Skills :

Job Requirements :
- University graduate
- Should have at least 1-year relevant experience
- Fluency in Bahasa Native Speaking at least B2 Level and English
- Ability to work as a team member
- Ability to work creatively and analytically in a problem-solving environment
- Desire to work in an information systems environment
- Good oral and written communication skills
- Flexibility
- Provides support in English and Bahasa Native Speaking Languages
- Providing first level of support for customer and system incidents and requests using basic technical and service knowledge
- Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
- Performing initial level of diagnosis of incidents and resolving them when appropriate
- Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
- Ensuring proper documentation on incidents and / or requests handled Start Time: 00:00
Hours: 8:00am to 5:00pm Location: Gateway 2 Quezon City - Gateway Tower 2
Education:
Additional Job Details: . Providing technical support for customer and system incidents and requests using defined technical and service knowledge . Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents . Performing initial level of diagnosis of problems and incidents and resolves them when appropriate coordinates resolution of issues with the responsible party (e.g. technical team, service desk), as necessary . Interpreting problems or errors at a basic level & assessing the risk of events and escalate appropriately to protect client services . Ensuring proper documentation for all problems, incidents, and requests . Following up on incidents to ensure customer satisfaction . Sharing information required for the team to be successful . Demonstrating a good understanding of the customer's business needs and apply them to the management of system events & incidents . Developing and maintaining an understanding of customer Service Level Agreements . Developing and maintaining product knowledge, business, and professional skills by participating in on-the-job training and classroom training . Working with other teams (e.g. technical team, service desk) to ensure the coordinated management of incidents . Developing and maintaining knowledge of tools, standards and processes used by the project team . Conducting research to ensure that information on-hand is current and applicable . Ensuring prompt resolution of issues . Participating in test planning or test script creation . Performing data gathering and reporting . Seeking opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback

Job Details

Employment Types:

Industry:

Function:

IT

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