Associate Technical Support

Associate Technical Support

Cloudstaff Philippines Inc
Not Specified
Not Specified

Job Description


Job Summary
Working schedule: Shifting
Work location: CRK Office
Work from Office CapableJob Description
-Provides answers to clients by identifying problems researching answers guiding
client through corrective steps
-Improves client references by writing and maintaining documentation
-Participates in the development of client training programs by identifying learning
issues recommending instructional language
-Accommodates client disabilities by recommending devices and techniques
-Improves system performance by identifying problems recommending changes
-Updates job knowledge by participating in educational opportunities maintaining
personal networks
-Working with customers/employees to identify computer problems and advising on
the solution
-Logging and keeping records of customer/employee queries
-Updating self-help documents so customers/employees can try to fix problems
themselves
-Testing and fixing faulty equipment
-Deployment, management, relocations and support of PCs, peripherals, and mobile
devices
Qualifications:
Willing to rotate (24/7 or 24/5 coverage), through shift work.
Problem Solving
LAN Knowledge
Help Desk Experience (is a plus)
Verbal and Written Communication (6 out of 10)
Operating Systems (Unix-like , Microsoft, MAC etc.)
Phone Skills (VOIP)
Customer Service
Quality Focus
PC Proficiency
System Administration (is a plus)
UNIX System Administration (is a plus)

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