Associate Specialist, Client Solutions

Associate Specialist, Client Solutions

BISAM, a FactSet Company
Not Specified
Not Specified

Job Description


Associate Specialist, Client Solutions
FactSet Research Management Solutions (RMS)
(https://www.factset.com/products-data/research-management)
The FactSet RMS family of products provide research solutions for financial institutions including investment banks, hedge funds, mutual funds, pension plans, endowments, foundations, and brokerage firms, with an active presence across the US, Europe, and Asia Pacific.
To support the growth of our business, we are looking for a highly motivated individual with a technical background and strong interpersonal skills. You will join a dynamic group and be an integral part of the FactSet RMS Project team. You will be responsible for helping implement, install, customize, and support the product deployed at the client.
Responsibilities
.Assist Global Product Specialists with projects that can last from a few weeks to a few months
.Customize the product according to plan, within predefined time frame, workload, and specifications
.Implement client customizations in local environments, as well as in client development and testing environments
.Work closely with Product Specialists in client-facing regions to respond to client requests
.Follow best practices for project planning, implementation, and client communication
.Ensure highest quality of deliverables
.Proactively monitor and report project status to Project Manager and Team Lead
Job Requirements
.A relevant bachelor's degree or equivalent - Computer Science, IT, or Engineering are preferred
.Superior client service attitude and skills
.Exceptional analytical and problem-solving skills
.Excellent presentation skills, written and oral communication skills, and solid organizational skills a required
.Background knowledge in programming or data management is preferred.
.Demonstrates critical thinking ability and a willingness to learn new technologies
.Background with Microsoft SQL Server and SQL scripting
.Desire to work on shifting schedules

Job Details

Employment Types:

Function:

IT

FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology. Spread the news! We understand the importance of connections, which is why we have launched an external referral pilot program in the United States. If you are a partner, customer, or vendor you are now able to refer top talent for a monetary reward. Please note some exclusions may apply* Return to Full Posting List

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