Associate Platform Configuration Engineer

Associate Platform Configuration Engineer

Five9 Inc.
Not Specified
Not Specified

Job Description



Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Associate Platform Configuration Engineer - Professional Services
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 is a leader in Cloud based Contact Center solutions and one of the Bay Area's fastest growing companies. Our headquarters is located in San Ramon, CA and we continue to expand globally. We are actively sourcing for an experienced and highly motivated Associate Platform Configuration Engineer to join our growing Professional Services group. This is a full-time position and work will be performed remotely. We are looking for a star performer who understands the value of teamwork, has a positive can do attitude and can help us delight our Customers while growing our business.
Key Responsibilities:
  • Configure VCC application according to specifications provided by Five9 Business Analyst while following best practice guidelines
  • Review design and evaluate the efficiency of the recommended design
  • Recommend best practices should alternative design be more automated/efficient/productive
  • Configure according to best practice guidelines
  • Troubleshoot software solutions in a wide array of configurations and customer environments
  • Thoroughly test configuration before declaring configuration to be complete (own configuration as well as other peers)
  • Provide customized training to ensure customers have a thorough understanding of these solutions.
  • Work on multiple Implementation projects simultaneously
  • Attend customer calls as required by Program Manager
  • Effectively communicate plans, progress and status to both internal and Customer stakeholders.
  • Continually seek opportunities to identify best practices that can be leveraged by peers for future configuration projects and contribute to internal Best Practices Library

Key Qualifications:
  • Self-starter possessing excellent time management skills Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
  • Excellent verbal and written skills.
  • College degree in Computer Science (or related field) or equivalent experience.

Key Skills:
  • Strong attention to detail
  • Strong work ethic

#LI-MB1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Our headquarters are located in the beautiful in San Ramon, CA.

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IT

About Five9 Inc

Job Source : www.five9.com

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