ASSOCIATE MANAGER, O365 ENGINEER

ASSOCIATE MANAGER, O365 ENGINEER

Q2 Hr Solutions Inc
Metro Manila / NCR
3 - 5 Years
Not Specified

Job Description

  • Provide engineering and timely support that delivers a stable, secure, global platform following internal methodologies, process, and standards
  • Leadership role in keeping current with existing and emerging technologies and providing input to technology roadmaps
  • Experience coordinating and managing escalation with vendors as well as the ability to coordinate with vendors and partners as needed for problem resolution
  • Lead and/or participate in various projects: development of strategic plans and operational initiatives
  • Provides 3rd level operational support for platforms. Off-hours support and a flexible schedule to accommodate a global team will be required
  • Management of vendor and partner relationships, including, but not limited to: Overseeing project implementation, Managing/tracking project budget, Software licensing, service monitoring, new services
  • Leadership role in proactively maintaining awareness of technology trends, prototype possible solutions that would enhance the productivity of end users and bring value to the business
  • Actively manage and implement continuous improvement plans for services within the portfolio
  • Work closely with the colleagues to translate business requirements into technical requirements
  • Coordinate with internal teams and stakeholders on solution development that will drive technical change as well as champion the resolution of technically significant issues affecting the platform through personal ownership
  • Develop, prioritize, and meet deliverable budgets, schedules, and scope milestones
Required Skills / Experience / Competencies:

  • Bachelor’s degree in information systems, computer science or related technical discipline
  • Minimum 3 years of experience with a global enterprise-level service and a skill-set that includes a wide breadth of infrastructure related technologies.
  • User-centric design thinking experience.

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