Associate - CS Internet

Associate - CS Internet

Sutherland Global Services
Not Specified
Not Specified

Job Description


Job Description:
Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a Customer Support & Sales - Chat Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:
Be the point of contact: provide our clients with exceptional support and service while working from their remote or home office.
Define Sutherland Reputation: Be the voice of a high-profile client.
Go the Extra Mile: Support customers on billing, cancellations, product features, and upgrades.
Work From the Comfort of their Home: over chat, to make a difference in the lives end-users.
Be Dynamic: perform in a continuously changing, fast-paced environment.
Be a Team Player: join a supportive team environment where their contributions are recognized and celebrated.
Qualifications:
Our most successful candidates will have:

  • Fluency in written and spoken English, with strong written communication skills

  • High school diploma or GED

  • High level of accuracy when completing tasks

  • Basic PC keyboarding skills basic Microsoft Office (Outlook, Word, Excel) experience

  • Multi-tasking skills, showcased through the use of several applications experience working with CRM applications preferred

  • Sales experience is also an asset

Minimum Home Office Requirements:

  • Computer: 2.0 Ghz Dual Core or better processor, 10 GB RAM (some employment opportunities require a minimum of 4 GB RAM), 10 GB available hard drive space, Sound card, Windows 7, including Windows 8 and 8.1 (Note: some employment opportunities are available for consultants with only Windows Vista installed).

  • Headset: USB,Dual ear (designed to minimize audio interference from outside sources).

Job Details

Employment Types:

Function:

IT

At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.

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