Associate Consultant for SAP Global Training Support (Temporary less 6 month fixed salary)

Associate Consultant for SAP Global Training Support (Temporary less 6 month fixed salary)

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Job Description

What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
SAP Products & Innovations drives all of SAP's product development to rethink the world with software by developing ground-breaking technologies and applications.
Knowledge Transfer & Education is responsible for the development and delivery of the latest enablement material for all SAP products and solutions and we are industry-leading in Learning & Education trends. Our team develops and operates all infrastructure and applications which are required for SAP Product Trainings.
As an Associate Consultant for SAP Global Training Support in Manila, Philippines you will work in a multi-national and globally distributed team:
  • You support instructor led as well as self-paced trainings
  • You solve technical issues for our training customers via ticketing tool, telephone and chat channel
  • You work closely together with an international team of System Architects, IT Support, SAP Trainers and Course Developers
  • You align and coordinate your work with internal global stakeholders across first, second and third level support
  • You test course exercises at the end of the course development cycle
  • You deliver all customer services with high quality

Required Skills:
  • Bachelor or master's degree in Computer Science, Business Administration or a related discipline
  • Open, friendly and has a service-oriented behavior on the phone and via email
  • Proven skills in customer communication and incident resolution
  • Excellent verbal and written communication skills in English
  • Ability to work in teams of multicultural nature
  • Good understanding of cloud infrastructure and technical operations
  • Has good probing and problem-solving skills
  • Professional user of MS Office (Power Point, Outlook, XLS, Skype, Teams, One Note)
  • You are willing to work in shifting schedules as well as weekends and on holidays

Preferred Skills:
  • Experience with SAP Products
  • Experience in working with global and virtual teams
  • Experience in service desk and ticket handling process

We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:294622 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations:

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