Assistant Vice President - Lean Digital Transformation

Assistant Vice President - Lean Digital Transformation

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Job Description

Assistant Vice President - Lean Digital Transformation - COR017171
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. We are Genpact. Transformation happens here. Come, be a part of our exciting journey!
Inviting Applications for the role of AVP, Lean Digital Transformation
This is a full-time role and would involve balancing various tasks indicative - but not limited to:
  • Defining and executing Key Process Perfection & Digital Transformation Project Roadmaps
  • Interact with Clients for understanding Key business Priorities and Opportunity identification
  • Lead Master Black Belt Level Projects
  • Responsible for generating business impact for the clients using the CI methodologies and frameworks, for the assigned verticals / region
  • Coach & mentor Black Belts
  • Provide innovative leadership driving quality performance, automation projects
  • Ensure the use of problem solving and root cause analysis where vital. Advise the identification of gaps and improvement in the various processes
  • Deploy Lean Six Sigma framework to improve Process performance on the shop floor.
  • Lead VSM and Problem-Solving Workouts with the aligned businesses
  • Supervise & audit the deployed processes for effectiveness & efficiency
  • Responsible for leading Process & Digital Ideation events and setting up Visual Management of dashboards & metrics
  • Lead High Impact Critical initiatives for the region
  • Be the cultural change agent on the floor
Qualifications we seek in you!
Minimum qualifications:
  • Excellent Problem Solving & Analytical bent of demeanor
  • Extensive Collections / Customer Service Operations background would be an advantage
  • Domain SME Preferred - Contact Centre Operations
  • LSS Black Belt Certified
  • Ability to engage optimally with Senior Leadership, Customers and people from all levels of the organization - Good Communication Skills
  • Ability to work independently with a sense of urgency
  • Critical thinking & accountability
  • Rich Leadership, consultative & partnering skills required
  • Willingness to new insights and diverse cultures
  • Ability to come up with creative solutions to address customer needs
Preferred qualifications:
  • Technology/ Digital / Automation awareness

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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