Assistant Network Operations Manager

Assistant Network Operations Manager

SM Investments
Not Specified
Not Specified

Job Description



General Duties

. Management, configuration and maintenance of network devices (switch, router, WiFi, firewall, VPN) for both hardware and firmware
. Process and resolve network issues and service requests
. Provide 2nd level network support to users and other tech support groups
. Manage tickets, resolve and troubleshoot network-related concerns within Service Level Agreement (SLA)
. Create reports on network inventory, network performance, incident report/root cause analysis, phone directory
. Addressing concerns and requests related to projects
. Administration of IP-PBX
Detailed Duties

. Manage/support network operations for Head Office, Data Centers and Branches/Affiliates
. Network monitoring
. Network documentation
o Network devices inventory
o Network diagrams
. Reports creation
o RCA/incident report
o Network/device utilization
o Network performance
. Issues resolution/troubleshooting, service requests within Service Level Agreement (SLA)
. Network administration/configuration
. Network backup/restoration
. Network implementation
. Network devices upgrades/updates (network switches, firewall, router, WiFi APs and controller, etc.)
. Network security management, administration and configuration (VLAN, ACL, Routing, Firewall policies, VPN, DHCP/NPS, etc.)
. Support for other IP Services (ex. IP-CCTV, IP-Telephony, Solarwinds, WiFi)
. WiFi monitoring, configuration, installation/implementation, maintenance
. Ensures high network availability of network (H.O., offices, branches)
. Mall IT network related queries and concerns
. VLAN planning and switch configuration and deployment/installation
. IP-Telephony Administration
Professional Eligibility

Min. CCNA (Cisco)
Skills

. Network troubleshooting
. Network Routing
. Avaya PBX administration/operations
Education

. BS ECE or BS Information Technology or equivalent
Experience

At least 6-months experience on networking, routing, firewall and Avaya PBX
Responsibility

. Manage, support and monitor network operations for Head Office, Data Centers and Branches/Affiliates
. Addressing, resolving incident tickets within SLA
. Process service requests related to network devices (switch, firewall, router, VPN, etc.)
. Manages Head Office and Branches LAN (wired and WiFi) and WAN
. Operations of IP-PBX and its features
. Ensures high availability of network
. Ensures updated firmware of network devices
. Ensures uptime/operation of NPS and DHCP servers
. Manages VPN

Job Details

Employment Types:

Function:

IT

SM Investments Corporation (SMIC), also known as SM Group, is a Filipino conglomerate with interests in shopping mall development and management, retail, real estate development, banking, and tourism. Founded by Henry Sy, it has become one of the largest conglomerates in the Philippines,being the country's dominant player in retail with 208 stores nationwide. Of these, 47 are SM Department Stores; 38 are SM Supermarkets; 37 are SM Hypermarkets and 86 are SaveMore branches.

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