Assistant Manager USRN

Assistant Manager USRN

WNS Global Services Philippines Inc
Metro Manila / NCR
2-5 years
Not Specified

Job Description

Assistant Manager USRN
Metro Manila / NCR
Experience: 2+ years

Job Description:
  • Structured, but fair, management style required for success in this position.
  • Ability to supervise staff with varying education levels
  • Ability to work in a fast-paced, evolving environment that serves customers five days a week, twelve hours a day.
  • Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities.
  • Proficiency with computer software including Microsoft Office, Microsoft Project, Visio, and work process management tools
  • Strong analytical problem-solving skills.
  • Communicates with employees and customers at all levels to ensure prompt and courteous attention to all questions regarding products and services.
  • Refers all complaints to director of corporate compliance; works collaboratively with the compliance department to investigate complaints and correct errors.
  • Handles and reviews disciplinary actions directly with supervisors, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.
  • Collaborates with human resources to ensure adherence to company policies.
  • Helps define training curriculums, policies, procedures, system testing, and quality improvement/assurance standards.
  • Tracks and monitors departmental performance; provides feedback.
  • Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations
  • Assists with service restoration efforts, including managing contact centers during emergencies.
  • Other related duties as assigned.

  • Candidate must possess at least a Bachelor's/College Degree in Nursing .
  • With Active Philippine and US Nursing Licenses
  • 2 years Clinical / ER experience;
  • With 2 years minimum Supervisory/Team Lead experience;
  • Willing to work on shifting schedules

WNS Global Services Philippines Inc

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Industries : ITES/BPO

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