Assistant Manager

Assistant Manager

SM Investments
4-7 years
Not Specified

Job Description

General Duties

. Generally assist the manager to keep a section running by taking on tasks and collaboration to corporate stakeholders vis a vis Chinese accounts and Chinese business relations.
. Must be familiar with the manager's job and ready to assume the role in times of absence, Make executive decisions, hold/join meetings, provide
accountability and completing reports to submit to the manager upon his return.
. Develop good inter-department and client relationship.
. Conduct employee performance reviews.
. Smooth out problems within the workplace.
. Address employee and client concerns.
. Develop strategies for better workplace efficiency and goal achievement.
. Do Email and phone correspondence.
. Liaise between managers, clients and employees.
. Provide direction to staff/subordinate.
. Monitor spending patterns and budget.
Detailed Duties

Professional Eligibility


. Highly proficient with Microsoft Office programs (Word, Excel, Powerpoint and Outlook)
. Highly competitive in writing simplified and traditional Chinese and can type Chinese from keyboard using pinyin method the least.
. Above average user of mobile communication apps such as wechat, viber among others.
. Ability to face audience in public or online presentation.
. Strong in English and Mandarin communications, interpersonal and decision-making skills.
. Ability to communicate effectively across departments.
. Diverse initiative, organized and having the ability to converse with people of diverse backgrounds and cultures.
. A capable leader and team player with excellent customer service skills.
. Detail-oriented, well organized and able to adhere to deadlines.
. Possess ability to multi-task.

Bachelor's degree of any 4-year course

. With at least 3-5 years in management environment or in a customer service industry with supervisory experience strongly encouraged.
. Practically has experience in overseeing staff members.
. Experienced in face-to-face, virtual or voice interaction with clients.

. Assist the manager to resolve issues and contribute course of action.
. Accommodate Chinese language support between clients/market leads/counterparts and correlated SMDC Stakeholders and management.
. Implement the established section standards, carry-on delegated tasks from the manager and senior management.
. Meet and exceed section goals with optimum use of section resource allocation.
. Fulfill KPI goals and on-time delivery of assignments.
. Ensure compliance with legal policies and procedure.
. Provide constructive feedback as needed.
. Receive and accommodate CLS tickets to corporate.
. Call and speak to Chinese clients re accounts when delegated by the manager.
. Address employee and client concerns.
. Receive and resolve CRM tickets.
. Provide monthly report to Manager.
. Promote the SMDC brand and culture.

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