Assistant Manager, Operational Support Evening Team

Assistant Manager, Operational Support Evening Team

Not Specified
Not Specified

Job Description

The Operational Support Assistant Manager will primarily be responsible for ensuring the checks between the hours of 16:00 and 01:00 London time are performed and any issues escalated following the appropriate escalation procedures.He will also be responsible for running the day-to-day activities for the Operational Support team based in Manila, The Philippines.
The role will cover the development of frameworks and processes, and oversight of the Operational Support team members based in The Philippines.
Team Description
The team works primarily to cover the afternoon and evening London hours, while being based in Manila, The Philippines.
It is responsible for the first line of checks for a range of markets, admissions, technical processes, and systems.
The Operational Support team is part of the overall Capital Markets Operations organisational structure.
Department Description
Capital Markets Operations covers Market Operations Services and Client Services. The Market Operations Services team provide the centralised function for the maintenance of key trading services and reference data databases spanning the LSE, Turquoise, and CurveGlobal venues.
The department acts as a first point of contact for customers (both issuers and member firms) requiring immediate or planned actions, assessing suitability for admission of issuers and impacts of corporate actions on reference data.
It coordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE.
The area manages close operational relationships internally and externally.
Key Responsibilities
  • To act as the main liaison between management (based in London) and the team members (based in The Philippines).
  • To coordinate the training of members of staff and act as a role model.
  • To assist managers with people management in way of 121s, training programs, mid-year and end of year review input, and development opportunities.
  • To coordinate all Operational Support activities, so that these are performed efficiently and effectively.
  • To perform a number of proactive, confirmatory checks across a range of markets and tools to ensure that all the systems in scope are healthy and ready for the business day.
  • To take ownership of any issues arising from the Operational Support checks and liaise with support teams and management, as required.
  • To provide all stakeholders with updates on the health of the systems in scope at predetermined checkpoints.
  • To use correct processes/procedures, tools, RACIs, SLAs and escalation models.
  • To perform proactive customer alert management and event logging to help ensure appropriate levels of service quality are consistently and predictably delivered.
  • To provide continuous service improvements with a focus on, among other aspects, automation.
  • To expand the scope of the team by introducing new checks.

  • To create accurate and clear procedures for any new checks introduced.

  • To assist management with any ad hoc requests, as required.

Key Behaviours

  • Has the sustained drive and energy to deliver support service to the required level of timeliness and quality.

  • Willingly makes the effort to ensure activities are completed on time and to the quality required.
  • Makes use of project management methodologies (e.g.: schedules of work progress reports etc.)
  • Deals with conflict successfully.
  • Seeks information/inputs from colleagues/clients.
  • Willingly adopts new processes/approaches/ways of working.
  • Oral and written communications are tailored to their audience's needs.
  • Proactive and demonstrates initiative.
  • Prioritises activities according to business and operational needs.
  • Analysis and problem solving.
  • Analyses issues to identify the most appropriate solutions.
  • Utilises all available resources and toolsets to investigate and resolve problems.

Candidate Profile / Key Skills
  • Relevant industry experience and recent experience in a similar role.
  • Must be a confident team player with good interpersonal skills and a ‘can do attitude.
  • Worked in professional and client-focused environments, where detailed processes must be followed.
  • Accurate and with has high attention-to-detail.
  • Must be able to work to deadlines and under pressure.
  • Proficient in Excel, MS Office products, and SQL
  • Ability to learn quickly.
  • Nice to have:
    • Knowledge of FIX protocol, Networking, Wireshark, SFTP, electronic trading systems, market data, ITSM tools.
    • Financial industry experience.
    • Knowledge of equities and debt instructions and associated corporate events would be advantageous.

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
Please take a moment to read this carefully, as it describes what personal information the London Stock Exchange Group (LSEG) ('We') may hold about you, what it's used for, and how it's obtained, .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

About LSEG

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. HOW TO APPLY If you want to apply for this job, please click the Apply button to the left. You will then be redirected to the sign-in page where you can enter your credentials or set up an account with us.

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