Assistant Manager - IT Operations

Assistant Manager - IT Operations

Wipro Limited
Central Visayas
3-5 years
Not Specified

Job Description

PRINCIPAL RESPONSIBILITIES:

Align team structure with the Wipro business units to ensure a good rapport and a thorough understanding of the business needs
Manage independently IT infrastructure for one of Wipro BPOs site
Coordinate with customer and BPO ING teams for installation of IT infrastructure required to run the business
Should have knowledge on contact center IT infrastructure setups • Identify and interact with vendor / external agencies to recommend new technology and tool deployment
Understand the operations team requirements and work accordingly
Work with the helpdesk teams and the location IT Operations teams to ensure client deliverables (Process setup, Servers up-time etc.) are met on time
Coordinate with Project Management team for project execution
Carry out comprehensive testing before deploying new services
Strategy and standardization of computing infrastructure involving desktop, laptop, server and storage
Prepare design documentation including user manual, administrator manual, recovery options and recovery procedures • Minimize escalations by providing quality service on time
Keep oneself and ensures one’s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Ensure that all company information which includes customer information are kept confidential and secured
SKILLS REQUIRED:

• Understanding of customer service
• Excellent spoken English and communication skills
• Excellent listening skills
• Team player
• Reasonable analytical skills
• Understanding of job profile applied for
• Situation handling skill
Qualifications:

BE / Graduate with relevant IT certifications, 3 years DiplomainIT
3-5 years of IT experience with MCSE / MCP

Wipro Philippines Inc.is one of the worlds leading IT and BPO organization with approximately 100,000 employees spread across India and the globe and revenue of approx $5.0 billion in IT, BPO and R&D services (Wipro Limited)

Wipro BPS has offices located in Manila and Cebu. It was awarded the 'Best New BPO Locator' for the year 2009 by BPAP and is an ISO 27001 certified company.

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