Application Manager

Application Manager

Prov International (Philippines) Inc.
Metro Manila / NCR
5 - 10 Years
Not Specified

Job Description

Job Responsibilities:

• Ensures current applications are fit for purpose, available, stable, scalable and fully supported
• Ensure applications are supported by the organization through leading the service transition process during the project
• Ensure support and license agreements are at par with our business need with the most efficient cost
• Ensures robust testing strategies and detailed test plans are developed along with the business representatives and executed by the appropriate parties
• Ensure robust change evaluation and control
• Operational management of the L2/L3 support teams and acts as their escalation point including vendor performance
• Provide appropriate level of communication to customers
• Ensures application budget is planned, well-documented and accounted
• Collaborate with business stakeholders in creating an application strategy and roadmap
• Ensure that SOPs are up to date and shared with the Knowledge Manager
• Drives left-shifting on his area
• Driving continuous improvement

Qualifications:
• Can work effectively in fast-paced environment
• Strong communication and interpersonal skills
• Self-Motivated and self-starter with the ability to work independently and with high personal integrity
• Has structured approach to tasks thus enabling the documentation of important steps, action items and lessons learned
• Strong process knowledge and service professionalism mentality
• Strong client management skills and the ability to build strong working relationships with peers, senior colleagues and professionals
• Excellent English skills – both Oral and Written
• Good coaching skills
• Overall IT-support knowledge
• Has service improvement and quality mindset
• Excellent planning, project and release management skills
• ITIL v3/v4 foundations certification

Experience:
An ideal candidate in this position will have an overall Application Management / Service Level Management / Service Delivery experience of at least 5 years.

ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way - powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, we help companies improve productivity and reduce errors while still saving money. We've assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management and support work. Now, ProV is a team of over 600 peers across offices in the US, Germany, India and the Philippines.

Our Shared Mission and Values

Our mission is to help companies thrive by enabling all processes to work together effortlessly.
Our values are commitments to each other. They provide the backbone for our company processes and daily interactions. We believe that, in the long run, these commitments lead to a thriving culture and a more successful business, for ourselves and our customers.

Inclusion is part of our company culture and essential to ProV’s future. We continue to nurture and create opportunities for the next generation, relying on our talent pool’s diverse background to innovate and inspire. More importantly, we see hundreds of ProV employees speaking over 17 languages and working together. Our core values celebrate those differences and the rewarding experiences our customers enjoy

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Functions : IT

Industries : IT/Computers - Software

Skills/Roles I hire for: all IT positions (.NET, Java, Sap, etc.)

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