Advanced Operations Engineer

Advanced Operations Engineer

Cloudstaff Philippines Inc
Metro Manila / NCR
5 - 10 Years
Not Specified

Job Description

  • Provide remote Level 3 support services internally and externally for company’s customers in the following areas:
  • Expert-level skills in Microsoft Azure IaaS and PaaS
  • Expert-level skills in Azure Monitor/Azure Log Analytics
  • Experience in Azure Update Management
  • Provide technical expertise in developing strategic customer road maps to assist managed services customers to fully leverage cloud technology, and work with Managed Services to deliver on road maps.
  • Build positive client relationships by developing an understanding of the client’s business processes and providing analytical and insightful recommendations.
  • Coordinate escalations to Microsoft Premier Support
  • Work with product team on process automation and optimization
  • Respond to requests for issue resolution that have been raised as a Problem Ticket by the Cloud Support Services Team.
  • Act as an escalation point to NS support teams. Provide fixes and, where appropriate, workarounds to incidents.
  • Perform system configuration changes / updates based on recommendations and best practice, including billable / minor project work as and when required.
  • Hold a degree in IT or an equivalent industry professional accreditation;
  • A minimum of 3 years relevant experience driving technical resolution in a Service Desk or Systems Integrator environment;
  • A minimum of 2 years relevant experience in managing and maintaining complex Windows environments;
  • Demonstrated Problem solving skills;
  • Experience in working with a top-tier ISTM platform (ideally Service Now) to manage case workload to meet customer SLA s;
  • A strong understanding of ITIL processes (ITIL foundation accreditation);
  • Excellent written and verbal communication skills in English;
  • A minimum of 5 years operational/support experience in at least two of these technologies
  • Server Skills
  • Active Directory Administration
  • Office 365 Administration
  • Azure Administration
  • Microsoft Azure Active Directory
  • Virtual Machine Maintenance
  • Application Gateways
  • Network concepts
  • Runbooks
  • JSON Templates
  • Citrix Desktop and Application Virtualisation XenApp 7.x environments
  • Citrix Administration

Cloudstaff is a global offshoring and outsourcing services provider with offices in the Philippines, United Kingdom, China and Australia. We provide companies all over the world to focus on their bottomlines with ease and effectivity; thus, helping them reduce costs and energy. Our service models target specific industries, so we could serve small start-up and large businesses.

Cloudstaff's distinctive approach includes dedication and professionalism which enables us to deliver our services. We free the time of your highly skilled staff by shifting the time intensive business tasks to more cost effective locations allowing your local staff to focus on running your business.

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