The Philippines site, located at the Bonifacio Stopover Corporate Center, is the third and final Global Service Center (GSC) of 3M Company, which will bring all the advantages of the GSC model to the Asia Pacific region. It is responsible for optimizing 3M Company’s delivery of transactional services in the region, and essentially strengthens 3M Company’s operations around the world, as all three GSCs will work together to bring the highest level of service no matter where they are. 3M Service Center will partner with the other GSCs to provide around-the-clock global service. It will host activities ranging from, among others, sourcing, IT, Finance, human resources, all of which are IT-enabled.
The candidate is is chiefly responsible for designing and delivering effective QA training programs for our call center agents. He/she ensures our agents meet the established standards of quality in handling our Singapore and Malaysia customers.
Produces Technical Assessment Report (TAR) for projects that involve applications through the following: Validates completeness of Service Request (SR) and Technical Request Form (TRF) assigned by ASD Head
This role mainly involves designing, programming, and testing code.
Experience planning and leading projects - all project phases Knowledge of MS Excel including capabilities to produce presentations and data models including analytical tools (formulas, VLookUp, charts, graphs and pivot tables)
We encourage WALK-IN applications! Simply show this post to our Frontdesk Officer when you apply.
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