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Account Manager II (OPSE09) MANILA BILLING OPERATIONS

JP Morgan Chase & Co.
10-13 years
Not Specified

Job Description


Job Description :
Responsible for establishing and reviewing the controls of the daily operation, ensuring adherence to procedures and policies, and for providing necessary data to senior management and clients. Core responsibilities include: interviewing, hiring and coordinating the training of new employees performing salary and performance reviews of the staff reviewing key areas of daily operations in order to ensure accuracy and compliance with procedures and controls ensuring the completeness and timeliness of reporting to clients and internal departments assigning responsibilities and ensuring an efficient work environment reviewing end of day reconciliation packages and taking prompt action to resolve any escalated recon exception items communicating ideas and contributing to the development of the department and corporate goals communicating as needed with fund accounting, the custodian, other areas within the transfer agent and all other related parties communicating all department and corporate information through the use of regularly scheduled meetings.
Key Responsibilities include:
  • Execute the strategy to build scalable operations that will improve the client experience, operational control and efficiency
  • Remain Accountable for local Operations performance and project outcomes
  • Develop deployment strategy for steady state operations, oversee coordination of activities, facilitate issue resolution, and identify operational risks
  • Establish and manage appropriate governance, leadership and resources (e.g. people, technology, regulatory, compliance, financial)
  • Ensure effective communication and escalation on overall operations service delivery management issues, priorities and risks
  • Develop, implement & monitor performance metrics to ensure the quality and efficiency in implementing the initiatives
  • Proactively lead the people agenda including resource planning, talent management, professional skills development, performance management & diversity
  • Align the function to maximize impact and effectiveness while meeting financial targets

Skills & Competencies:
The successful candidate will be a demonstrated operations leader with a proactive, hands-on management approach and strong operational skills. In addition, the lead must be able to identify and introduce innovation, and become a trusted advisor to senior operations and business leaders.
  • 10+ years of relevant operations management experience
  • Product knowledge of Corporate & Investment Banking services
  • Proved ability and experience in implementing complex migrations with significant technology and operational component
  • Strong sense of prioritization & ability to execute against deliverables. Able to take personal accountability & resolve issues
  • Extensive experience driving process change and efficiencies in a growing business â€' strong focus on execution and delivery against objectives
  • Ability to work in a team atmosphere and manage through influence
  • Ability balance global, regional and line of business perspective with those of the firm, clients and shareholders
  • Analytic problem solver with excellent written and verbal communications skills
  • Proven ability to build strong, cohesive partnerships with the business, operations, technology & other key stakeholders and work effectively in a matrix organization
  • Must have prior and proven experience of managing teams
  • Be able to lead, motivate and get the very best out of a high performing team of operations professionals
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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