Account Manager

Account Manager

1-2 years
Not Specified

Job Description

Job Description

Account Manager
Someone who has experience with the IT industry and can help manage some of our current customers. AM focus is to ensure that the customer is happy by working well with the rest of the team to deliver all customer requests and requirements such as quotes, orders, licensing, etc, all on time.

Account Manager Job Duties
  • Generates and processes new sales leads as necessary
  • Answers phone calls from customers and deals with problems as they aries
  • Takes sales information and puts it into an easily readable format
  • Follows up with customers to make sure that they are satisfied with a particular product
  • Makes sure that sales persons are on the with sales goals
  • Meets with other departments to make sure that sales people are doing their job correctly
  • Provides any necessary data or reports to the sales team
  • Exerts attention to detail, as customers may have the same problems reports the problems as necessary
  • Arranges appointments with clients and sales team
  • Acknowledges customers by responding to emails, texts, and phone calls
  • Updates all contact information for clients
  • Deals with any customer complaints and resolves the issues as necessary
  • Arranges travel and accommodations for any sales persons that is meeting client outside of the office
  • Does any necessary administrative work including filing reports or presenting sales team with necessary documents
  • Proactively contacting customers (emails, call and video/face-to-face meeting) to build rapport and find new deals
  • Proactively working with suppliers and vendors to negotiate best value deals
  • Proactively following up quotes and orders to close deals

Qualifications And Requirements
  • People person
  • Time-oriented
  • Great Verbal and Written Communication Skills
  • Basic Math Skills
  • Basic Computer Literacy
  • Consumer Relations
  • Consumer Complaints
  • Crisis Management
  • Reporting Skills
  • Administrative Skills
  • Attention to Detail
  • Comfortable using cloud-based CRM

About Cloudstaff

Cloudstaff was established in 2005 by Australian Internet pioneer Mr Lloyd Ernst. The company initially focused on software development for Western markets.In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region, commencing with a small team of only seven staff. As a result of the successful expansion, the company was able to extend its service offerings and workforce.

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