Position Overview:The Account Executive provides a meaningful, omnichannel experience to Insight Customers when they dial into the Insight Toll-Free number. This individual will answer the phone, make connections, answer questions, solve problems, and get people happily on their way. The Account Executive is also expected to assist customers in placing orders, and within the sales process, show skills in up-selling and cross-selling products.
Essential Functions Of The Job:- Provide a friendly and warm customer experience to internal and external customers regarding requests and inquiries coming through the Insight's toll-free number.
- Collaborate with multiple departments in order to best assist with our customers needs.
- Get to know the customers using all available means to provide a positive customer experience. The Customer Care Representative must also conduct effective research to effectively assist in the sales process.
- Look for opportunities to expand the solution areas existing Customers buy in and provide necessary materials and contacts when appropriate.
- Ability to multi-task by answering phones, servicing customers and teammates while taking accurate notes for tracking purposes.
- Respond to both pre and post sales concerns of customer's via phone, email or chat in a timely manner.
Qualifications:
- Open to college undergraduates
- 6 months to 1 year of sales experience preferred
- Excellent communication skills in English
- Experience with Inbound / Outbound sales is an advantage